I aim to keep things simple and personal — see the 3 easy steps to follow below:
Send me your child’s details and ride info using the booking form. You can choose a once-off ride or a package.
Since it’s just me for now, you’ll always know exactly who’s picking your child up. I’ll confirm your booking and share the details.
I collect your child directly from school, buckle them in safely, and personally hand them over at home (or their activity). You’ll get an update when collected and once they’ve arrived.
Getting your kids to and from school or after-school activities shouldn’t feel like a daily juggling act.
At Kids Shuttle, safety comes first. I’m Chazelle — a local mom who knows exactly how stressful it can be to coordinate pickups and drop-offs when life gets busy. That’s why I started this service: to give parents peace of mind and kids a safe, familiar ride every time.
I don’t just pull up to the curb and drive off. I make sure they’re handed over to the right person and only leave when I know they’re safe – exactly how you would do it yourself.
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More than transport — it’s care you can trust
The same driver every time → your child feels safe and familiar
NZTA-approved car seats and safety gear — no shortcuts.
Flexible bookings (because life happens).
Instant updates to your phone — know when your child is picked up and dropped off.
Safety isn’t an add-on — it’s the whole reason I started Kids Shuttle. As a mum, I know how important it is to feel 100% confident about who’s driving your kids.
I hold a TSL and Passenger Endorsement licence, Child First Aid training, and a clear police record.
My car has NZTA standard child seats, commercial insurance, and is WOF compliant.
I only leave when I know your child is safely collected or dropped to the right person.
This started because I saw other parents in our community struggling the same way I was — rushing from work, stuck in traffic, or worrying about making it to the school gates on time.
For now, it’s just me offering rides. One mum, helping other mums and dads in our neighbourhood. As the need grows, I’ll look at bringing in other trusted parents — but for now, your child gets my full attention, every ride.
Kids Shuttle NZ Privacy & Consent
We care about your privacy and will only use your information to manage your bookings, provide updates, and share important details about Kids Shuttle services. From time to time, we may also send you helpful updates, offers, or news about our service.
To do this, we need your consent to securely store and process your information. By submitting your information above you agree to allow Kids Shuttle NZ to store and process my personal data.
You can unsubscribe from our updates at any time. For full details, please see our Privacy Policy.
By booking a ride with Kids Shuttle NZ, you acknowledge and agree to our Terms & Conditions, Policies & Procedures, and Refund & Payment Policy. These documents outline your rights and responsibilities as a parent/guardian and form part of your agreement with Kids Shuttle NZ.
Updated: 10 Sept 2025
By accessing or using the Kids Shuttle NZ website (www.kidsshuttle.nz) or any services offered by Kids Shuttle NZ (“we,” “us,” or “our”), you agree to be bound by the terms outlined below.
Kids Shuttle NZ provides safe, reliable transport services for children starting from Year 1 (typically 5 years old) and up, registered by their parent or legal guardian.
All drivers are vetted, hold a Passenger Endorsement (P) licence, are police-checked, and first aid certified, operating under a Transport Service Licence: nzta.govt.nz.
All vehicles have a current Warrant of Fitness, commercial insurance, and age‑appropriate child restraints that comply with NZ safety standards, ami.co.nz
Pick-up and drop-off points are agreed with each participating school or directly with parents/guardians. Parents are responsible for ensuring their child knows the correct collection point.
Kids Shuttle currently operates in the Hibiscus Coast, with plans to expand to other areas in the future.
Parents/guardians must:
Complete a booking or waitlist form via our website (powered by HubSpot forms) and provide accurate contact details, child details, and at least two emergency contacts.
Provide relevant safety information (e.g. medical needs, allergies, pickup instructions).
Agree to the Privacy Policy, Terms & Conditions, and Parent Indemnity Form before using the service.
Authorise who may collect their child at drop‑off and provide a secure handover method (e.g. PIN/QR code).
Standard fare: $25 per ride (up to 5km).
Additional distance: NZ$1.80 per kilometre beyond the 5 km base. I quote the fare based on the address provided at the time of enquiry
Two‑way monthly bookings: If you book both the morning school run and the afternoon drop‑off on the same day for the month, a 10% discount applies to that month’s total fare.
Payment method: All bookings must be paid in advance via a secure third‑party processor (Stripe/PayPal). Bookings are confirmed once payment is received.
Sibling discount: When siblings ride together on the same trip, the second child receives NZ$5 off that ride.
Weekly seat subscription: Parents choose specific days (e.g. Mon/Wed/Fri) and pay the fare for those days each week in advance. The seat is held for your child for those days whether used or not.
Late payments may result in suspension of services.
$10 penalty if the driver must return after completing other drop-offs.
$10 penalty for a no-show after 10 minutes waiting at the designated pickup.
All payments are non-refundable once made.
No credits or refunds will be issued for missed rides due to illness, school closures, or personal schedule changes.
Cancellations or changes to weekly days must be made before the start of the next week. Same‑day cancellations less than 8 hours before the scheduled ride will forfeit that ride’s fare.
By using Kids Shuttle NZ, you acknowledge that transporting children involves inherent risks.
Kids Shuttle NZ, its contractors, and parent drivers are not liable for injuries, damages, or incidents that occur during transport, except in cases of gross negligence or wilful misconduct.
Parents/guardians remain responsible for ensuring children are prepared for pickup, aware of the collection point, and follow staff/driver instructions.
All drivers must comply with NZTA regulations and Kids Shuttle NZ safety policies.
Children must remain seated and belted in approved child restraints at all times. ami.co.nz.
Drivers have the right to refuse service if a child’s behaviour compromises safety.
Secure handover is required at drop-off (PIN/QR or authorised receiver verification).
Any safety incidents will be reported to parents/guardians within 24 hours.
All branding, logos, designs, content, and materials on the Kids Shuttle NZ website and communications are owned by Kids Shuttle NZ and may not be copied, distributed, or reused without written consent.
We reserve the right to update these Terms & Conditions at any time. Updates will be published on our website with the revised date at the top of this page. Continued use of our services constitutes acceptance of any changes.
info@kidsshuttle.nz
Hibiscus Coast, Auckland, New Zealand
+64 22 709 3203
Updated: 25 August 2025
Kids Shuttle NZ is committed to providing a safe, reliable and caring transport service for children starting from Year 1 (aged 5 years and up). These policies outline the safety standards, operational guidelines and parent responsibilities in line with New Zealand law and NZTA requirements.
All children must wear a safety belt at all times.
Child restraints: In accordance with NZ law, all children under seven years of age must travel in an approved child restraintami.co.nz. Kids Shuttle NZ vehicles are fitted with NZTA‑approved car seats and boosters; parents/guardians should advise of any specific seating requirements when booking.
Parents/guardians must provide two emergency contacts per child and, where appropriate, the child’s phone number.
Children must follow driver instructions to ensure their own safety and the safety of others in the vehicle.
Children who are unwell (e.g., fever, vomiting, or contagious illness) will not be transported for the safety of other passengers.
If a child becomes unwell during a ride, the driver will contact the parent/guardian immediately.
Parents must notify Kids Shuttle NZ promptly if a child is absent from school, leaves early, or is unwell.
Parents/guardians are responsible for ensuring their child knows the designated pickup point at school.
Drivers will wait up to 10 minutes at pickup. After this time, the ride will be marked as a no-show, and a $10 penalty fee will apply.
At drop-off, a child must be collected by an authorised parent/guardian. Verification is done via a unique PIN/QR code or named authorised contact.
If no authorised person is available, the driver will attempt to contact the parent/guardian. If unreachable, the child will be safely transported to the next drop-off and returned later, incurring a $10 penalty fee.
All drivers are parent drivers, not generic rideshare contractors.
Drivers must hold a Passenger Endorsement (P) licence, pass NZ Police vetting, and maintain current First Aid certification.
Vehicles must have valid registration, a current Warrant of Fitness (WOF) (or Certificate of Fitness where required), and comprehensive passenger transport insurance.
Kids Shuttle NZ enforces a zero-tolerance policy for alcohol, drugs, and unsafe driving practices.
Cancellations must be made at least 8 hours in advance to avoid being charged the full fare.
If you wish to permanently stop using the service, two weeks’ notice is required. Where less notice is given, a $20 cancellation fee and one additional week’s payment may apply.
Children will usually be assigned a consistent parent driver for familiarity, but Kids Shuttle NZ may assign another vetted driver where necessary.
Routes and driver allocations may change due to operational or safety requirements. All drivers meet the same compliance and safety standards.
Parents/guardians can contact Kids Shuttle NZ directly via phone or email for urgent matters.
Until the app is launched, booking confirmations, driver details, and pickup/drop-off notifications will be provided via email, SMS, or WhatsApp updates.
Parents will receive confirmation when their child has been safely collected and dropped off.
We reserve the right to update these Terms & Conditions at any time. Updates will be published on our website with the revised date at the top of this page. Continued use of our services constitutes acceptance of any changes.
info@kidsshuttle.nz Hibiscus Coast, Auckland, New Zealand +64 22 709 3203
Updated: 25 August 2025
Base fare: From $25 per ride (within 5 km).
Additional distance: $1.80 per km thereafter.
Sibling discount: NZ$5 off per sibling riding together on the same trip.
Ride packages: 10-ride packs available with a 10% discount.
A one-off $15 registration fee applies per child profile.
All services must be paid in advance via secure third-party processors (e.g., Stripe, PayPal, or other approved payment providers).
Late payments may result in suspension of service until cleared.
All payments are non-refundable once made.
The registration fee is non-refundable, even if services are not used.
No credits or refunds will be issued for missed rides due to illness, school closures, public holidays, or personal scheduling changes.
Single ride cancellations: Must be made at least 8 hours before the scheduled ride to avoid being charged the full fare.
Terminating service: Requires two weeks’ written notice via email to info@kidsshuttle.nz.
Failure to provide notice will result in:
A $20 cancellation fee, and
One additional week of ride fees charged.
No-show fee: $10 if a child is not at the pickup point within 10 minutes of the scheduled collection.
Drop-off return fee: $10 if the driver must return later because no authorised adult was available at the first drop-off attempt.
By using Kids Shuttle NZ services, you acknowledge that transporting children carries inherent risks.
Kids Shuttle NZ and its parent drivers are not responsible for injuries, damages, or incidents occurring during transport, except in cases of gross negligence or wilful misconduct.
info@kidsshuttle.nz Hibiscus Coast, Auckland, New Zealand
+64 22 709 3203
Download Here: Kids_Shuttle_Parent_Indemnity_Form
Updated: 25 August 2025
This form must be completed by all parents/guardians before their child/ren can travel with Kids Shuttle NZ.
By signing this form, I acknowledge that as the parent/guardian:
I have provided accurate details about my child/ren, including emergency contacts, medical conditions, and special needs.
I am responsible for ensuring my child is prepared for pickup at the agreed school/collection point.
I will notify Kids Shuttle NZ immediately if my child is absent, unwell, or not requiring transport on a scheduled day.
I authorise only the nominated adults listed by me to collect my child at drop-off.
I understand that while Kids Shuttle NZ follows strict safety procedures, transporting children involves inherent risks.
All drivers are vetted, Passenger Endorsed, and First Aid trained, and all vehicles comply with NZTA regulations (WOF/COF, child restraints, insurance).
I agree that my child will follow the driver’s instructions for their safety and the safety of others.
I release Kids Shuttle NZ, its directors, employees, and drivers from liability for any injury, loss, or damage that may occur during transport, except in cases of gross negligence or wilful misconduct.
I accept that Kids Shuttle NZ is not responsible for personal belongings left in vehicles.
I consent to Kids Shuttle NZ securely storing and processing my personal and my child’s data in line with the NZ Privacy Act 2020 and the Kids Shuttle Privacy Policy.
I consent to receiving booking confirmations, safety updates, and operational communications via email, SMS, or WhatsApp.
By signing below, I confirm that I have read, understood, and agree to Kids Shuttle NZ’s:
Terms & Conditions
Policies & Procedures
Refund & Payment Policy
Privacy Policy
I accept responsibility for ensuring compliance with these policies and for preparing my child/ren for safe travel.
Parent/Guardian Name: ___________________________
Child/ren Name(s): ______________________________
Signature: _____________________________________
Date: _________________________________________